Refund Policy

At Pizza73, we strive to provide the best pizza experience to all our customers. We understand that sometimes issues may arise with your order. This Refund Policy outlines the conditions under which we offer refunds and the process for requesting them.

1. Eligibility for Refunds

We want you to be completely satisfied with your Pizza73 experience. You may be eligible for a refund or replacement in the following situations:

1.1 Quality Issues

If you receive a product that does not meet our quality standards, such as:

• Wrong temperature (cold when it should be hot)
• Missing ingredients as described in the menu
• Foreign objects found in the food
• Food that appears spoiled or unsafe to consume

1.2 Delivery Issues

If there are problems with your delivery, such as:

• Excessive delay beyond our communicated delivery window (typically more than 30 minutes)
• Incomplete order (missing items)
• Damaged items due to mishandling during delivery

1.3 Order Errors

If we made a mistake with your order, such as:

• Providing incorrect items
• Error in order processing
• Double charging for the same order

2. Refund Request Process

To request a refund, please follow these steps:

1. Contact us promptly: Please notify us of any issues within 24 hours of receiving your order.
2. Provide order details: Have your order number, date of purchase, and specific issue ready.
3. Submit your request: Contact our customer service team through one of the following methods:
   • Call us at +445530400509
   • Email us at [email protected]
   • Use the "Contact Us" form on our website
4. Provide evidence: When possible, include photos of the issue to help us process your request more efficiently.

3. Refund Methods and Timeframes

Once your refund request is approved, we will process it according to the following guidelines:

3.1 Refund Methods

Refunds will be issued using the original payment method used for the purchase:

• Credit/Debit Card: Refunded to the original card
• Online Payment Services: Refunded to the original account
• Gift Cards: Refunded as store credit
• Cash Payments: For orders paid in cash, we may offer store credit or arrange for cash refund at one of our locations

3.2 Processing Timeframes

While we strive to process all refund requests promptly, please be aware of the following timeframes:

Refund Method	Processing Time	Additional Notes
Credit/Debit Card	3-5 business days	Additional time may be required depending on your bank's policies
Online Payment Services	1-3 business days	Services like PayPal, Apple Pay, etc.
Gift Cards/Store Credit	1-2 business days	Will be emailed to the address on file
Cash Refunds	Immediate to 3 business days	May require visiting a physical location

4. Refund Alternatives

In certain situations, we may offer alternatives to a monetary refund, such as:

• Replacement: We can send a replacement for the incorrect or damaged item.
• Store Credit: We may offer store credit equal to or greater than the order value.
• Discount on Future Orders: We may provide a coupon code for your next purchase.

The alternative offered will depend on the specific circumstances and your preference.

5. Non-Refundable Situations

Refunds may not be available in the following situations:

• Requests made more than 24 hours after delivery
• Customer dissatisfaction with an accurately described product (e.g., not liking the taste of a correctly prepared item)
• Issues arising from customer-provided incorrect delivery information
• Changes of mind after an order has been prepared
• Special orders or customized items, unless there is a quality issue

6. Cancellation Policy

6.1 Order Cancellation

You may cancel your order and receive a full refund under the following conditions:

• The order was placed less than 5 minutes ago and has not been processed
• The order has not yet been prepared or dispatched

6.2 Late Cancellations

For orders that have already been processed or prepared:

• Partial refunds may be offered at our discretion
• A cancellation fee may apply to cover costs already incurred

To cancel an order, please contact our customer service team immediately via phone at +445530400509.

7. Subscription and Recurring Orders

For customers enrolled in subscription services or recurring orders:

• You may cancel your subscription at any time through your account settings
• Refunds for subscription charges will be processed according to the following rules:
  • Cancellation before the next scheduled delivery: Full refund of the upcoming charge
  • Cancellation after charge but before delivery: Full refund minus processing fees
  • Cancellation after delivery: Subject to the standard refund policy

8. Promotional Items and Discounts

For orders that include promotional items, discounts, or special offers:

• Refunds will reflect the actual amount paid after discounts
• Free items or bonus products are not eligible for cash refunds
• If a refunded item was part of a qualifying threshold for a promotion, the promotion may be voided

9. Policy Modifications

Pizza73 reserves the right to modify this Refund Policy at any time. Changes will be effective when posted on this page with a new "Last Updated" date. We encourage customers to review this policy periodically.

10. Contact Information

If you have any questions about our Refund Policy, please contact us:

• By phone: +445530400509
• By email: [email protected]
• By mail: 97 Olivia Brooks, Jackville G12 9BH, Canada

Our customer service team is available:

• Monday-Friday: 9am-6pm
• Saturday-Sunday: 10am-4pm